Manage my agreement
Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
What should I do if my vehicle is written off?
We understand how distressing a car accident can be and we’re here to help if you’re struggling.
First, report it to your insurance company straight away and the police if needed. Then, let us know as soon as possible by:
- filling out our customer contact webform
- or calling us on 0333 200 0030.
To ensure that your credit file isn’t impacted, you need to keep making your monthly payments while your insurance company is investigating the accident.
If the car is a write off, you’ll need to settle your account with us, which you can do when you’ve had your insurance payout. It’s worth checking to see if you have gap insurance. This can help cover the difference if your insurance payout is less than the outstanding loan.