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Sign in / registerOn 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
To all our valued customers, following a recent Court of Appeal decision which considered the payment of commission from lenders to motor dealers, we’ve temporarily paused accepting new finance proposals while we make important updates to our processes. This decision allows us to ensure we continue providing the highest standard of service and support to all who finance with us.
If you are an existing customer, please rest assured—your finance agreement remains unaffected, and you will continue to receive the same reliable service and support as always. We appreciate your patience and understanding as we work to enhance our services. Our commitment to your experience and satisfaction remains our top priority and we aim to be open for new business quickly.
If you’re paying by direct debit, it will take 2 to 3 days. If you’re paying by cheque, it can take up to 7 days for your payment to clear.
You can see when your payment has cleared by logging into MyMotoNovo online or via the app.
If you're making your last payment by direct debit, we'll cancel your direct debit once we've taken the last payment.