Manage my agreement
Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
Can another person talk to you about my agreement?
Under the Data Protection Act, as well as for security purposes, we can only talk to you about your finance agreement. If you need us to speak to someone else, contact our Customer Services team to nominate a third party to speak on your behalf. You can send us a message via MyMotoNovo or ring 0333 200 0030 and we'll be happy to help.
Please note that whilst we may talk to a nominated third party about your agreement, only you are able to make any changes to the agreement.