MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ For more information, please click here.

How do I find my agreement number?

You can find your agreement number:

  • by logging into MyMotoNovo online or via the app if you've already registered
  • on any letters we've sent to you
  • in your mobile banking app or on your bank statements. Each time you make a payment by direct debit, your agreement number will appear against the payment.