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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: temporary pause on new finance proposals
To all our valued customers, following a recent Court of Appeal decision which considered the payment of commission from lenders to motor dealers, we’ve temporarily paused accepting new finance proposals while we make important updates to our processes. This decision allows us to ensure we continue providing the highest standard of service and support to all who finance with us.
If you are an existing customer, please rest assured—your finance agreement remains unaffected, and you will continue to receive the same reliable service and support as always. We appreciate your patience and understanding as we work to enhance our services. Our commitment to your experience and satisfaction remains our top priority and we aim to be open for new business quickly.
How do I contact my complaint handler?
Your complaint handler will keep you updated on the progress of our investigation throughout. Once your case has first been reviewed, we may need to call you to discuss your complaint and get some more details. If we can't reach you by phone, we’ll send an email to the address we have on file which will include the name and contact details of your complaint handler if you need to get in touch. Find out more here.