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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
How long does it take to resolve a service complaint?
Once we receive your complaint, it’s important that we fully understand and investigate the cause of your concern. We aim to resolve all complaints a swiftly as possible, and within a maximum of 56 days. For more information, click here.