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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: temporary pause on new finance proposals
To all our valued customers, following a recent Court of Appeal decision which considered the payment of commission from lenders to motor dealers, we’ve temporarily paused accepting new finance proposals while we make important updates to our processes. This decision allows us to ensure we continue providing the highest standard of service and support to all who finance with us.
If you are an existing customer, please rest assured—your finance agreement remains unaffected, and you will continue to receive the same reliable service and support as always. We appreciate your patience and understanding as we work to enhance our services. Our commitment to your experience and satisfaction remains our top priority and we aim to be open for new business quickly.
How long does it take to resolve a service complaint?
Once we receive your complaint, it’s important that we fully understand and investigate the cause of your concern. We aim to resolve all complaints a swiftly as possible, and within a maximum of 56 days. For more information, click here.