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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: temporary pause on new finance proposals
To all our valued customers, following a recent Court of Appeal decision which considered the payment of commission from lenders to motor dealers, we’ve temporarily paused accepting new finance proposals while we make important updates to our processes. This decision allows us to ensure we continue providing the highest standard of service and support to all who finance with us.
If you are an existing customer, please rest assured—your finance agreement remains unaffected, and you will continue to receive the same reliable service and support as always. We appreciate your patience and understanding as we work to enhance our services. Our commitment to your experience and satisfaction remains our top priority and we aim to be open for new business quickly.
I'm not happy with the outcome of my service complaint. What should I do?
If you're not happy with our final response to your complaint, you have the right to refer it to the Financial Ombudsman Service for review.
You can contact them by:
- Visiting their website
- Calling 0800 023 4567
- Emailing [email protected]
- Or, writing to them at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
If you have a non-regulated agreement (this applies to commercial and business customers) and you're not happy with our final response to your complaint, you can contact the Finance and Leasing Association (FLA) by:
- Visiting their website
- Calling: 020 7836 6511
- Faxing 020 7420 9600
- Emailing [email protected]
- Or, writing to them at: Finance & Leasing Association, 3rd Floor, 11 Ironmonger Lane, London, EC2V 8EY