I'm not happy with the outcome of my service complaint. What should I do?

If you're not happy with our final response to your complaint, you have the right to refer it to the Financial Ombudsman Service for review.

You can contact them by:

• Visiting their website
• Calling 0800 023 4567
• Emailing [email protected]
• Or, writing to them at: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

If you have a non-regulated agreement (this applies to commercial and business customers) and you're not happy with our final response to your complaint, you can contact the Finance and Leasing Association (FLA) by:

• Visiting their website
• Calling: 020 7836 6511
• Faxing 020 7420 9600
• Emailing [email protected]
• Or, writing to them at: Finance & Leasing Association, 3rd Floor, 11 Ironmonger Lane, London, EC2V 8EY