MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ For more information, please click here.

I'm not happy with the outcome of my service complaint. What should I do?

If you're not happy with our final response to your complaint, you have the right to refer it to the Financial Ombudsman Service for review.

You can contact them by:


If you have a non-regulated agreement (this applies to commercial and business customers) and you're not happy with our final response to your complaint, you can contact the Finance and Leasing Association (FLA) by:

  • Visiting their website
  • Calling: 020 7836 6511
  • Faxing 020 7420 9600
  • Emailing [email protected]
  • Or, writing to them at: Finance & Leasing Association, 3rd Floor, 11 Ironmonger Lane, London, EC2V 8EY