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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
I've been given a refund following my service complaint. When can I expect it?
We aim to process your agreed refund amount to your preferred account within 5 working days but please allow up to 14 days for this to show.