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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: temporary pause on new finance proposals
To all our valued customers, following a recent Court of Appeal decision which considered the payment of commission from lenders to motor dealers, we’ve temporarily paused accepting new finance proposals while we make important updates to our processes. This decision allows us to ensure we continue providing the highest standard of service and support to all who finance with us.
If you are an existing customer, please rest assured—your finance agreement remains unaffected, and you will continue to receive the same reliable service and support as always. We appreciate your patience and understanding as we work to enhance our services. Our commitment to your experience and satisfaction remains our top priority and we aim to be open for new business quickly.
What happens to my monthly payments after I raise a service complaint?
You still need to make your monthly payments to us even if you’ve raised a complaint. It's important to understand what can happen when you stop making your monthly repayments. Your credit file could be affected, and a poor credit score could mean:
- You get rejected for future credit applications
- You’re given a smaller credit limit or higher interest rates
- It could affect anyone who is financially associated with you (for example, through a joint bank account or credit agreement) and impact their ability to get credit.
If you’re having difficulty making your payments, we’re here to help. Find out more here.