MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

How do I pay my settlement figure?

You can pay your settlement figure:  

  • online through our MyMotoNovo website portal or app  
  • through bank transfer (further details can be found at the bottom of your settlement letter)
  • over the phone by contacting us on 0333 200 0030. We can only take payments of up to £5,000 at a time. If your settlement is more than this, you can contact us the following day to pay the remaining balance.

Manage my agreement

Sign in or Register for MyMotoNovo to manage your agreement online or via our App.

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MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.