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Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
How does a missed payment affect my credit file?
It’s important to be aware of what can happen when you stop making repayments. It’s going to affect your credit file, and a poor credit score could mean:
- You get rejected for future credit applications
- You’re given a smaller credit limit or higher interest rates
- It could affect anyone who is financially associated with you (for example through a joint bank account or credit agreement) and impact their ability to get credit.