Manage my agreement
Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
Financial difficulty
- I’m having trouble making payments. What help and support is available?
- I’ve missed payments, can I keep my vehicle?
- I've received a letter or a text from you about my missed payment. What do I need to do?
- How does a missed payment affect my credit file?
- I’m struggling to pay my PCP Balloon payment, what can I do?
- Can someone else take over my payments?
- Can I change my payment date if I'm in arrears?
- What is an Income and Expenditure document and how do I complete this?
- I'd like to end my agreement. What are my options?
- I can't afford my agreement. What should I do?
- What is a Payment Arrangement and how do I set this up?
- What happens when someone passes away?
- I need some other financial support.
- What is Money Manager?