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Sign in / registerOn 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
To all our valued customers, following a recent Court of Appeal decision which considered the payment of commission from lenders to motor dealers, we’ve temporarily paused accepting new finance proposals while we make important updates to our processes. This decision allows us to ensure we continue providing the highest standard of service and support to all who finance with us.
If you are an existing customer, please rest assured—your finance agreement remains unaffected, and you will continue to receive the same reliable service and support as always. We appreciate your patience and understanding as we work to enhance our services. Our commitment to your experience and satisfaction remains our top priority and we aim to be open for new business quickly.
We understand that sometimes your financial circumstances can change pretty quickly. Please go to Money Manager where you can request a new payment plan and access other support. We also have a dedicated support page to help you through this time, find out more here.
If you're in urgent financial difficulty, please call us on 0333 200 0030 or fill out our online form. Together, we'll find a solution that works for you.
Depending on the help you require, you may want to obtain a settlement figure. You can find this by logging onto MyMotoNovo or on our automated telephone lines using your eight-digit agreement number.