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Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
I’m having trouble making payments. What help and support is available?
We understand that sometimes your financial circumstances can change pretty quickly. Please go to Money Manager where you can request a new payment plan and access other support. We also have a dedicated support page to help you through this time, find out more here.
If you're in urgent financial difficulty, please call us on 0333 200 0030 or fill out our online form. Together, we'll find a solution that works for you.
Depending on the help you require, you may want to obtain a settlement figure. You can find this by logging onto MyMotoNovo or on our automated telephone lines using your eight-digit agreement number.