Manage my agreement
Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
I've received a letter or a text from you about my missed payment. What do I need to do?
We understand that sometimes your financial circumstances can change pretty quickly. Together, we can try to find a solution tailored to your circumstances.
If you’re able to bring your account up to date, you can pay any missed payments by:
- Logging into MyMotoNovo or MoneyManager, 24 hours a day, 7 days a week.
- Calling 0333 200 0030 and using our automated payment lines. You will need your eight-digit agreement number.
- Or, if you need to obtain a settlement figure, you can find this by logging into MyMotoNovo or by using our automated telephone lines with your eight-digit agreement number.
If you’re unable to pay:
- Log onto Money Manager, where you can complete an Income & Expenditure form and make an offer of repayment providing no additional information is required. This can be accessed 24 hours a day, 7 days a week.
- Call us on 0333 200 0030 as soon as possible to discuss your options.
- Fill out our online form.