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Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
What is an Income and Expenditure document and how do I complete this?
An Income & Expenditure form is a great tool to give clarity on your finances. It takes into consideration every type of expense and income, and at the end you will be able to see how much you have remaining. If there are funds remaining, this is called a surplus. If there are no funds remaining, this is called a deficit. We use this outcome to make sure the support we offer you is tailored to your needs – today and months down the line.
You can complete the Income and Expenditure document on Money Manager.
Or, if you’ve recently completed an Income & Expenditure with another organisation, and your financial situation remains the same, you can email this to us at [email protected].
Tips for getting started
- Please make sure you have a good understanding of all your income as well as outgoings (including for anyone who you share the bills with). It would be useful for you to have your mobile banking app to hand or bank statement.
- To get a correct understanding of your situation, you’ll need to make sure you enter the most up to date values for each section. Otherwise, the form won’t give you an accurate final answer.
- The form can take around 20 minutes to complete, or longer if you’re not sure of your finances.