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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
I need some other financial support.
We're on hand to help with whatever support you need. Whether it's independent advice, exploring other ways for us to communicate with you or nominating someone to speak on your behalf, find out more here.
Remember, whether you’ve had a change of circumstances, life event or are suffering from ill health, we have a dedicated Welfare Support team for you to speak to Monday - Friday, 9:00am – 6:00pm. You can get in touch by emailing [email protected] or ringing 0330 128 1735.