MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

I need some other financial support.

We're on hand to help with whatever support you need. Whether it's independent advice, exploring other ways for us to communicate with you or nominating someone to speak on your behalf, find out more here

Remember, whether you’ve had a change of circumstances, life event or are suffering from ill health, we have a dedicated Welfare Support team for you to speak to Monday - Friday, 9:00am – 6:00pm. You can get in touch by emailing welfaresupport@motonovofinance.com or ringing 0330 128 1735.

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MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.