MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

Can I have a payment holiday during my agreement?

We do not offer payment holidays on our agreements. We do offer Pause Month on certain products which you’ll need to take out at the start of your agreement.  Pause Month allows your first payment to be pushed back by up to two months. This will extend the term of your agreement by an extra month and will add an additional one month’s interest.

If you're having trouble making payments, we're here to support you. Find out what help is available here.

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MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.