MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

What happens when my PCP agreement ends and my balloon payment is now due?

We’ll be in touch with you when your agreement is coming to an end to explain what your options are and what you need to do next. There’s no need to do anything until you hear from us.

If you’re experiencing financial difficulties and want to return the vehicle early, we’re here to help. Please call us on 0333 200 0030 or fill out our customer contact webform.

Manage my agreement

Sign in or Register for MyMotoNovo to manage your agreement online or via our App.

Sign in / register

MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.