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Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
If the dealership accepts liability for the problem after I raise a complaint, can I choose where the repairs are completed?
Some dealerships may prefer to choose where the repairs are carried out but we’ll work with you and the dealership to find the best solution.