Manage my agreement
Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerMotor Finance Commission Complaints
For more information and to make a complaint, please click here.
Vehicle complaints
- I'm not happy with my vehicle, can I transfer my finance to another vehicle?
- What should I do if I have a problem with my vehicle?
- How do I make a complaint about my vehicle?
- What happens after I raise a complaint about my vehicle?
- How long does it take to resolve a vehicle quality complaint?
- What happens to my monthly instalments after I raise a vehicle complaint?
- I need to send additional information about my vehicle complaint. How do I send them to you?
- I need an engineering assessment, what does this mean?
- What happens if I haven’t been assigned a complaint handler yet but want repairs completed on my vehicle?
- If the dealership accepts liability for the problem after I raise a complaint, can I choose where the repairs are completed?
- The dealership has offered a resolution, what should I do?
- How long does a dealership take to complete agreed repairs on my vehicle?
- If I've raised a vehicle complaint, will I be compensated for out of pocket expenses?
- I've been issued a refund after returning my vehicle, when can I expect it?
- My complaint hasn't been resolved yet, how do I contact you?
- I'm not happy with the outcome of my vehicle complaint. What should I do?
