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Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
I'm not happy with the outcome of my vehicle complaint. What should I do?
If you're not happy with our final response to your complaint, you have the right to refer it to the Financial Ombudsman Service.
You can contact them by:
- Visiting their website
- Calling 0800 023 4567
- Emailing [email protected]
- Or, writing to them at The Financial Ombudsman Service, Exchange Tower, London E14 9SR
If you have a non-regulated agreement (this applies to commercial and business customers) and you're not happy with our final response to your complaint, you can contact the Finance and Leasing Association (FLA) by:
- Visiting their website
- Calling: 020 7836 6511
- Emailing [email protected]
- Faxing 020 7420 9600
- Or, writing to them at: Finance & Leasing Association, 3rd Floor, 11 Ironmonger Lane, London, EC2V 8EY