Manage my agreement
Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
I'm not happy with the outcome of my vehicle complaint. What should I do?
If you're not happy with our final response to your complaint, you have the right to refer it to the Financial Ombudsman Service.
You can contact them by:
- Visiting their website
- Calling 0800 023 4567
- Emailing [email protected]
- Or, writing to them at The Financial Ombudsman Service, Exchange Tower, London E14 9SR
If you have a non-regulated agreement (this applies to commercial and business customers) and you're not happy with our final response to your complaint, you can contact the Finance and Leasing Association (FLA) by:
- Visiting their website
- Calling: 020 7836 6511
- Emailing [email protected]
- Faxing 020 7420 9600
- Or, writing to them at: Finance & Leasing Association, 3rd Floor, 11 Ironmonger Lane, London, EC2V 8EY