What happens if I haven’t been assigned a complaint handler yet but want repairs completed on my vehicle?

If you have unauthorised repairs carried out on your vehicle, this will take away our opportunity to inspect and understand if the issue(s) / fault(s) were present or developing at point of sale and could affect our ability to place liability.

If you’ve discussed and agreed repairs with the dealership you purchased the vehicle from and there’s no cost to you, you can carry out the repairs without authorisation from us whilst we still investigate your complaint. Once a complaint handler has been assigned to your case, they’ll be in touch but if you have repairs carried out before this, please let us know.