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Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: temporary pause on new finance proposals
To all our valued customers, following a recent Court of Appeal decision which considered the payment of commission from lenders to motor dealers, we’ve temporarily paused accepting new finance proposals while we make important updates to our processes. This decision allows us to ensure we continue providing the highest standard of service and support to all who finance with us.
If you are an existing customer, please rest assured—your finance agreement remains unaffected, and you will continue to receive the same reliable service and support as always. We appreciate your patience and understanding as we work to enhance our services. Our commitment to your experience and satisfaction remains our top priority and we aim to be open for new business quickly.
How do I make a complaint about my vehicle?
You can submit a complaint and a complaint handler will be assigned to you to discuss your options further.
If you’re returning your vehicle within 30 days, we’ll ask for proof that the fault was present at the time of sale. If you’re raising a complaint more than 6 months after receiving your vehicle, in line with the law, you must prove that the faults were present when you bought the vehicle. For more information, click here.