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Sign in or Register for MyMotoNovo to manage your agreement online or via our App.
Sign in / registerDiscretionary Commission Arrangement (DCA) Complaints
On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry. For more information, please click here.
Important update: We're back open for business
Following the UK Court of Appeal judgment on Friday 25th October, we took the decision to pause new business from Monday 28th October while we worked to mitigate the legal implications to protect our dealers, brokers and customers.
We have now made the necessary adjustments to ensure the business can operate within the legal requirements set out in the judgment and are now open for new business in MotoNovo. We do understand the pause to new business created challenges for you, and we thank you for your patience and support while we have been navigating the impact of the judgment.
How do I make a complaint about my vehicle?
You can submit a complaint and a complaint handler will be assigned to you to discuss your options further.
If you’re returning your vehicle within 30 days, we’ll ask for proof that the fault was present at the time of sale. If you’re raising a complaint more than 6 months after receiving your vehicle, in line with the law, you must prove that the faults were present when you bought the vehicle. For more information, click here.