MotoNovo Finance

Discretionary Commission Arrangement (DCA) Complaints

On 11 January 2024, the Financial Conduct Authority (FCA) announced that it’ll be carrying out a review into discretionary commission arrangements within the motor finance industry.​ If you wish to make a complaint about this, please click here.

I’m struggling to pay my PCP Balloon payment, what can I do? 

You can arrange to hand the vehicle back  by contacting us on 0333 200 0030 or by filling out our online form.

Alternatively, you can sell your vehicle to a dealership and use the payout to settle your finance. You can find your Settlement Figure by logging onto MyMotoNovo or on our automated telephone lines using your eight-digit agreement number.

It‘s important that you continue to maintain your monthly payments until the agreement is fully settled as this could have a negative impact on your credit file.

Manage my agreement

Sign in or Register for MyMotoNovo to manage your agreement online or via our App.

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MotoNovo Finance Limited. Registered in Wales under Company No 11556144. Registered Office: One Central Square, Cardiff, Wales, United Kingdom, CF10 1FS. Authorised and regulated by the Financial Conduct Authority.